Delivery
& Returns

Delivery

We entrust our deliveries to the following couriers: BRT, SDA and DHL.

Prices for ITALY start from € 4,90 up to 2 pairs. Over this amount, delivery is free.
The cost for the rest of EUROPE starts from € 4,90.

For more information, you can consult General terms and conditions of sale.

Returns

If you are not happy with your product or the size you have ordered does not fit, follow these 3 steps to return it - unworn and in its original conditions - within 14 days.

  1. Contact us
    Let us know that you want to make a return by emailing us at sales@loewenweiss.com, providing your order number and the courier you will use to send it back. We recommend returning the package with a courier that provides a tracked service, such as Poste Italiane, SDA, BRT or TNT. Please note that the cost of the returned package is your responsibility, however we will be happy to offer you free delivery for your next purchase.
  2. Prepare the package and send
    Fill out the “returns form” that you received and place it inside the package, together with the packed product. Close the package, ensuring that it is properly sealed, and place the pre-printed label with our address in a visible position.

    All returns must be sent to:


    Nemea srl - Returns
    Via Giorgio Perlasca, 25
    31044 Montebelluna (Treviso)
    Italy
    Tel: +39 0423 870158
  3. Refund
    After we have received and checked your return, we will process a refund to the card used to make the original purchase. You will only be refunded for the cost of the product (any discounts and/or exclusive promotions excluded). We do not offer product exchanges.
  4. Free delivery on your next order!
    We will give you a discount code for free delivery to use on your next order.

Any complaints or information requests can be sent to Lowenweiss using the following details:
Nemea srl - Via Giorgio Perlasca, 25 - 31044 Montebelluna (Treviso) - Italy - Tel +39 0423 870158 - email sales@loewenweiss.com

Please read the General terms and conditions of sale and contact the company before making a return.

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